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See us online? Ask us a question -
We don't bite! How
do I place an order? Make up your mind first
on the style (see our pictures) & colour, pattern for the fabric
(Plain colours, Stripes...) then contact us at
info@australiantailor.com for a quote.
Price of each fabric differs and therefore letting us know in your email the
budget for this purchase or the fabric mills (See
the mills we are working with) is useful. Once you have chosen the
fabric (See next question), we will quote you our best price and if you
accept our offer, we will email you an -easy to follow- order form
illustrated with clear pictures to help you in your choices and measurement.
Note that we can also meet customers in Adelaide, Melbourne and Sydney.
More info about meeting
AustralianTailor.
How do I choose my fabric?
2 ways. You can meet us and browse our large selection
of swatches. You can meet us in Adelaide, Sydney and Melbourne when we are
there. If you order online, once you have a precise idea on
what you are looking for (colour, pattern, budget), contact us. We can take
fabric pictures for you or post you some samples on what we've got to offer. We
don't charge for samples however we will ask you to pay the postage. Within
Australia, the price would be from $6 to $10 depending on the number of samples
we are sending you. If you are overseas, contact us as we
need to know where you are residing to calculate the postage. You can also pay a
deposit on your order and we will then send those samples. We recommend to ask for swatches instead of pictures.
Comparing between a picture on screen and a fabric swatch is simply risky as
colour is a subjective decision. Can I pay with PayPal? Yes we do accept PayPal. Please note 1-All PayPal fees are at buyers expenses unless we are
telling you that we are paying for those. Add 5% to the amount you have to pay.
2-We will ship your order to the address
registered/verified with PayPal ONLY 3-It might take up to 6 working days for PayPal to
withdraw your payment to our bank account. We will not ship your order until the
PayPal funds have been cleared by our bank. Each country's got his own customs laws and you should
check with your nearest Customs Information Centre. Once the goods arrive in
your country, any customs duties or taxes your government may levy are your
entire responsibility. Email us
info@australiantailor.com or chat with us through our LiveChat. We might have some new styles not yet published on our
website. Ask us! All our prices include postage so you don't have to
worry about it. Most of our items are made and delivered to you within 30 to 45
days after payment and reception of your correct measurement. For a quicker
delivery, 15 days a fee applies. Contact us for more info. YES we can! All genuine tailors should be capable to do
so and our answer is YES. Contact us before sending us any picture or drawing.
Thanks. No worries. Just email us with what you are after and
we will get back to you asap with possibly an offer. It's always useful to let
us know your budget so don't hesitate. Yes we do. We are looking for resellers and agents.
Resellers, contact us with some info about your business and what you would like
to order wholesale. We are looking for shop owners to sell our tailored suits,
overcoats, dresses... Agents in Australian wide may contact us. We want you to
represent us in your region. We will discuss with you how we can help each
other, how much commission we can offer you. Note that you will need an ABN and
a small investment to start with. We are mainly working with European and Australian
fabric makers. Some of the mills we are working with are Dormeuil, Holland &
Sherry, J.J. Minnis, Taylor & Lodge, Fox Flannel, J.G Hardy, John Foster,
Dugdale & Bros, Vitale Barberis Canonico... If you are after
another mill, let us know and we'll try our best to get it for you. We are
avoiding buying any of our fabrics in Asia. We prefer dealing with fabric
mills than with fabric resellers. Definitely. Let us know first
and make sure you've got our postal address right. Enclose with your suit a
postpaid satchel to return it. Your old suit will be returned to you at your
expenses only.
Where are your items made? We are now making our suits
in Australia, Asia, France and in the United Kingdom depending on the prices you
are keen to pay or item and service you are ordering.
Do I have to pay custom duties when receiving my item?
I want more info. What should I do?
Do you have more pictures I can have a look at?
How much is the postage?
Can you make a suit or dress from a picture or from my own
design?
I am after a special design or/and fabric. Can you help?
Are you offering wholesale prices?
Where are your fabrics coming from?
What if my suit doesn't fit?
Can I send you one of my old suits to replicate or to use for
measurement?